---
title: "Notifications | Console | Ilmiya Documentation"
description: "How Console decides who gets notified, what triggers a notification, and how read/seen status works."
url: "https://ilmiya.com/docs/console/notifications/"
language: "en"
---

<a id="_top"></a>

# Notifications

**Notifications** tell you when something relevant happens in your organization — a reply to your post, a response to your support ticket, a reward assigned to a student, and more. They appear as a badge on the inbox icon in Console’s header, with a dropdown list underneath.

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## How Notifications Reach You

1.  Something happens in Console (a reply is posted, a ticket is answered, and so on).
2.  The system decides exactly who should be notified about it — this happens automatically; you never see or filter irrelevant notifications.
3.  If you’re currently online, the notification appears in your inbox dropdown immediately.
4.  If you’re offline, nothing is lost — it’s saved for you and shows up as soon as you next open Console.

> **Note**
>
> Console only shows you the notifications waiting for you at the moment you connect — it doesn’t currently offer a way to browse your full notification history further back than that.

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## What Triggers a Notification

Who gets notified depends on what happened. Here’s the accurate breakdown:

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### Discussion replies

| Action | Who gets notified |
| --- | --- |
| Someone replies to your post or comment | You — the person whose post/comment was replied to |
| Someone replies to their own post | No one — you never get notified about your own reply |
| Someone starts a brand-new discussion post (not a reply) | Every member of that channel, except the person who posted it |

> **Note**
>
> Channels don’t have a separate “manager” role — just a creator and a flat list of members. A new post notifies **all members** of the channel, not a special subset.

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### Message replies

A reply in a message thread notifies the person who started the thread — unless they’re the one replying to themselves, in which case no notification is sent.

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### Support ticket replies

A reply notifies whoever is on the _other side_ of the conversation — the ticket creator is notified when support or an admin replies, and support/the admin is notified when the ticket creator replies. Replying to your own ticket never notifies you.

<a id="assigning-a-behavior-or-reward"></a>

### Assigning a behavior or reward

| Assigned to | What happens |
| --- | --- |
| An individual student | The student gets a notification that they earned it |
| An entire class at once | ⚠️ No student is notified — this is a known gap, not intended behavior |

Either way, the admin who made the assignment also gets a notification confirming their own action.

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### Sending an invite

The invited person isn’t a member yet, so they receive an **email**, not an in-app notification. The admin who sent the invite gets a notification confirming it was sent.

<a id="creating-updating-or-deleting-things-classes-channels-assignments-behaviors-etc"></a>

### Creating, updating, or deleting things (classes, channels, assignments, behaviors, etc.)

> **Caution**
>
> This is the one most worth knowing: these actions only notify **the admin who did it**, as a confirmation of their own action. They do **not** notify other admins, teachers, or students. If you create a class, only your own notifications show “Class X created” — no one else’s inbox is affected.

<a id="read-vs-seen"></a>

## Read vs. Seen

These look similar but track two different things:

| Status | What it means | What triggers it |
| --- | --- | --- |
| **Read** | You’ve opened/acknowledged the notification | Clicking it — this is what clears the unread badge count |
| **Seen** | A freshness indicator | Scrolling past it in the dropdown — shown as a green tick if just seen, yellow if seen in an earlier session |

Seen status is just a visual freshness cue — it doesn’t affect your unread badge count, which is driven only by Read status.

<a id="if-youre-offline"></a>

## If You’re Offline

You won’t miss anything. Notifications are saved against your account on the server, and the next time you open Console and reconnect, they’re delivered to you as a batch.

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