---
title: "Inbox | Console | Ilmiya Documentation"
description: "The Console Inbox is a unified communication hub — manage class discussions, respond to student messages, and handle support requests from one place."
url: "https://ilmiya.com/docs/console/inbox/"
language: "en"
---

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# Inbox

The **Inbox** is Console’s unified communication hub. It brings together three distinct communication channels — class discussions, student messages, and support requests — into one tabbed interface.

![Inbox overview](https://ilmiya.com/images/uploads/inbox-overview.png)

_Click the screenshot to open it full-size._

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## In This Section

| Page | Description |
| --- | --- |
| [Discussions](https://ilmiya.com/docs/console/inbox/discussions/) | Browse and participate in class discussion channels |
| [Messages](https://ilmiya.com/docs/console/inbox/messages/) | View and respond to message threads initiated by students |
| [Support Requests](https://ilmiya.com/docs/console/inbox/support-requests/) | Create and manage help tickets with priority and status tracking |

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## Accessing the Inbox

1.  Click the **inbox icon** in the top navigation — this opens your notifications panel, not the Inbox page itself.
2.  Click **Full Inbox** at the bottom of that panel.
3.  The Inbox opens on the **Discussions** tab by default.
4.  Switch between tabs using the tab bar at the top.

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## The Three Tabs

| Tab | What it contains |
| --- | --- |
| [Discussions](https://ilmiya.com/docs/console/inbox/discussions/) | Class-wide discussion channels for group conversations and Q&A |
| [Messages](https://ilmiya.com/docs/console/inbox/messages/) | One-to-one message threads initiated by students |
| [Support Requests](https://ilmiya.com/docs/console/inbox/support-requests/) | Help tickets you’ve submitted to the Ilmiya support team |

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## Creating New Items

Click the **+** button (tooltip “Create new”) in the Inbox, choose a type, then click **Create** to:

-   Start a new **Discussion**
-   Submit a new **Support Case**

> **Tip**
>
> Use Discussions for class-wide announcements and group Q&A. Use Messages to respond to individual students who’ve reached out directly. Use Support Requests when you need help from the Ilmiya team.

[Previous  
Support Requests](https://ilmiya.com/docs/console/inbox/support-requests/) [Next  
Dashboard](https://ilmiya.com/docs/console/dashboard/)

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